TERMS & CONDITIONS.
Last updated: 12 September 2026
These Terms and Conditions apply to this website and services provided by Daniel da Rocha Silva, trading as The Bark Van, ABN 23 707 357 312.
By booking or using a service from The Bark Van, you agree to these Terms and Conditions and any additional information accepted through the client onboarding form.
1. Our services
The Bark Van provides group dog adventures across Brisbane, including collection from home, transport, time at suitable outdoor locations and drop off after the adventure.
Walk duration refers to time spent at the park or outdoor location. Collection, transport and drop off time will vary depending on the route, traffic and dogs travelling that day.
Dog boarding may also be available to existing clients. Boarding arrangements, availability and prices are confirmed separately.
2. Dogs joining the crew
Group adventures are for friendly dogs who are comfortable around other dogs.
Before accepting a dog, The Bark Van may ask questions about their health, behaviour, temperament and previous experiences. A first adventure may be used to see how the dog settles into the van and group.
The Bark Van may refuse, pause or discontinue a service if a dog shows behaviour that could place themselves, another dog or a person at risk.
You must provide complete and accurate information about your dog and tell The Bark Van about any changes to their health, behaviour, medication or care needs before their next booking.
3. Bookings and availability
All bookings are subject to availability and are confirmed directly by The Bark Van.
Regular bookings reserve an agreed place in the weekly or fortnightly schedule. Casual adventures are available when there is room in a suitable group.
Routes, collection times and destinations may change because of traffic, weather, park conditions, group suitability or other circumstances outside our reasonable control.
4. Prices and payment
Current prices are shown on the Prices page or confirmed with you before booking. All prices are in Australian dollars.
Each new dog receives one free first adventure, subject to availability and suitability for a group outing.
Payment must be made using the payment method and schedule agreed with The Bark Van. Future services may be paused while an account remains overdue.
If prices change, regular clients will receive reasonable notice before the new price applies. You may cancel future bookings before a price change takes effect.
5. Cancellations and rescheduling
If you provide at least 24 hours notice, The Bark Van will try to reschedule the adventure within the same week, subject to availability.
Cancellations made with less than 24 hours notice and missed bookings may be charged at the full booked price.
The Bark Van may cancel or change an adventure because of severe weather, unsafe conditions, vehicle problems, illness or another unexpected situation. If The Bark Van cancels and cannot provide the service, you will not be charged. Any payment already made for that service will be refunded.
Nothing in this section limits any rights you may have under the Australian Consumer Law.
6. Health and safety
You must tell The Bark Van if your dog is unwell, injured, showing symptoms of a contagious condition or may not be fit to participate.
The Bark Van will take reasonable care while transporting, supervising and walking every dog. However, outdoor group activities naturally involve some risk, including interaction with other animals, uneven ground, weather, insects and ordinary play.
Where appropriate and lawful, dogs may exercise in designated off leash areas if you have authorised this through the onboarding process.
7. Emergencies and veterinary care
If your dog becomes unwell, is injured or requires urgent care, The Bark Van will make reasonable attempts to contact you or your nominated emergency contact.
If nobody can be reached and care is reasonably necessary, you authorise The Bark Van to seek veterinary assistance for your dog.
You are responsible for veterinary expenses relating to your dog unless the expense results from The Bark Van failing to provide the service with due care and skill or where the law provides otherwise.
8. Home access and collection
You are responsible for providing safe and lawful access to your dog at the agreed collection time.
Any keys, access codes or instructions provided to The Bark Van will be used only for delivering the agreed service and handled with reasonable care.
Please tell The Bark Van about anything at the property that may affect safe access, including other animals, faulty gates or access restrictions.
9. Photos and videos
Photos or videos of your dog may be taken during adventures. They will only be shared publicly where you have provided consent.
You may withdraw consent for future use by contacting The Bark Van. Withdrawal will not apply retrospectively to material already published or printed.
10. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law, including that services will be provided with due care and skill.
Nothing in these Terms and Conditions excludes, restricts or changes any right or remedy that cannot legally be excluded.
To the extent permitted by law, The Bark Van is not responsible for delays or failure to provide a service caused by circumstances reasonably outside our control.
11. Website content
Information on this website is provided in good faith and may be updated from time to time. Service availability, routes, schedules and prices are not guaranteed until confirmed directly with The Bark Van.
All website content, branding, illustrations, photographs and written material belong to The Bark Van or are used with permission. They may not be copied, reproduced or used commercially without written permission.
12. Privacy
Personal information is collected and handled for enquiries, bookings, payments, communication and providing appropriate care to your dog.
More information about how personal information is handled can be found in The Bark Van Privacy Policy.
13. Changes to these terms
These Terms and Conditions may be updated when services, business practices or legal requirements change.
Changes will apply to future bookings after the updated terms are published. Where a change materially affects an existing regular arrangement, reasonable notice will be provided.
14. Governing law
These Terms and Conditions are governed by the laws of Queensland, Australia.
15. Contact
Questions about these Terms and Conditions can be sent to:
The Bark Van
Daniel da Rocha Silva
ABN 23 707 357 312
contact@thebarkvan.com