REFUND AND CANCELLATION POLICY.
Cancellations & Rescheduling
If you need to cancel an adventure, please let The Bark Van know as early as possible.
When at least 24 hours’ notice is provided, The Bark Van will try to move your pup’s adventure to another available day within the same week. Rescheduling is subject to availability and cannot always be guaranteed.
Cancellations made with less than 24 hours’ notice and missed bookings may be charged at the full booked price.
Cancellations by The Bark Van
The Bark Van may need to change or cancel an adventure because of severe weather, unsafe conditions, vehicle problems, illness or other unexpected circumstances.
If The Bark Van cancels an adventure and cannot provide the service, you will not be charged. If payment has already been made, that amount will be refunded.
Australian Consumer Law
Nothing in this policy excludes, restricts or changes any rights or remedies you may have under the Australian Consumer Law.
Contact
If you have a question about a cancellation, rescheduling or refund, please contact:
The Bark Van
Email: contact@thebarkvan.com
ABN: 23 707 357 312